Outbox
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      Messages Outbox

      Track, review, and analyze all messages sent from your WinWon account.

      Overview

      The Messages Outbox provides visibility into every message sent from your WinWon account, whether it’s a questionnaire, form request, or a standard email. Use this tool to confirm delivery, monitor engagement, and keep a record of communication history.

      Access the Outbox by navigating to:
      Messages > Outbox in the side navigation panel.

      Outbox Table Layout

      The Outbox displays messages in a sortable, filterable table with the following columns:

      • Subject – The subject line of the message sent.

      • Sent Time – The exact date and time the message was sent.

      • Recipients – Shows the recipients of the message:

        • If the message was sent to one person, their name will display.

        • If the message was sent to multiple recipients, you’ll see “X recipients.”

        • Use the ▼ (carrot icon) to expand the list and view all individual recipients.

      • Status – Displays the current state of the message.

      Status Indicators

      Each message is tracked with a status chip:

      • Gray – Sent: The message was successfully sent but no engagement has been recorded yet.

      • Green – Delivered: The message was successfully delivered to the recipient’s inbox.

      • Green – Opened: The recipient opened the message.

      • Green – Clicked: The recipient clicked a link in the message.

      💡 Tip: Statuses update in real time as recipients interact with your messages.

      Viewing Message Details

      Click on any status chip to open a detailed preview panel.

      Message Preview

      • Displays To, From, Subject line, and the Email body exactly as it was sent.

      Message Activity

      A timeline of recipient actions, including:

      • Date and time the message was delivered

      • Date and time the message was opened (if applicable)

      • Date and time the message was clicked (if applicable)

      This allows users to confirm not just delivery, but also engagement with critical communications.

      ✅ With the Messages Outbox, you’ll never wonder whether a communication went through. You’ll know exactly when it was sent, who received it, and how recipients interacted with it.